Privacy Policy

1. Scope

This Privacy Policy applies to information collected through the Lucenne Medical Coding website, embedded forms, and related educational inquiry pages. It does not apply to third-party websites or services that have their own privacy notices.

2. Information you provide

We may collect information you choose to submit through forms or inquiries, including:

• Contact information such as your name and email address.
• Educational profile information such as your learner persona, goals, coding areas, specialties, or program interests.
• Institutional details such as organization type, program size, learner population, and rollout goals.
• Messages, feedback, or other information you voluntarily provide to Lucenne.

3. Usage data, cookies, and analytics

We may automatically collect limited technical and usage information such as page views, browser type, device data, referring pages, and general interaction information. We use Google Analytics on this site to understand traffic, engagement, and site performance. These tools may use cookies or similar technologies.

Embedded forms on this site are provided through Tally, which may also process technical information needed to load and operate those forms. Your interactions with third-party tools may be subject to their own terms and privacy practices.

We use essential technologies to operate the site and, where required, request your consent before loading analytics technologies that help us measure usage and improve performance. For more detail about the categories of cookies and similar technologies we use, please review our Cookie Notice.

4. How we use information

We may use information collected through this site to:

• Respond to your inquiries and communicate with you about Lucenne Medical Coding services.
• Evaluate requests for demos, trials, educator conversations, or related educational opportunities.
• Operate, maintain, secure, and improve the site and our educational offerings.
• Analyze usage trends, measure interest, and improve content relevance and site performance.
• Protect our rights, enforce our Terms of Use, and comply with legal obligations.

5. What you must not submit

This site is intended for educational and inquiry purposes. Do not submit any of the following through public forms, chat interfaces, or other site inputs:

• Protected health information, patient identifiers, or medical records.
• Confidential employer, payer, school, or client records unless you are expressly authorized to share them.
• Licensed codebooks, payer manuals, or other third-party proprietary materials you do not have the right to disclose.
• Sensitive personal information that is not reasonably necessary for your inquiry.

6. How we share information

We may share information with service providers that help us operate the site and respond to inquiries, including analytics and embedded form providers. We may also disclose information when reasonably necessary to comply with law, protect rights or safety, investigate misuse, or in connection with a corporate transaction such as a merger, sale, or asset transfer. We do not sell the personal information you submit through this site.

7. Data retention

We retain information for as long as reasonably necessary to respond to inquiries, evaluate requests, provide services, improve operations, resolve disputes, enforce our agreements, and satisfy legal or recordkeeping obligations.

8. Security

We use reasonable administrative, technical, and organizational measures to protect information under our control. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your choices

You may choose not to submit forms or provide optional information. You can also manage cookies through your browser settings, though some site features or embedded services may not function properly if cookies are disabled. If you want to update or delete information you submitted through this site, contact Lucenne at solutions@lucenne.com.

If a cookie banner is presented to you, you can use it to accept analytics cookies or keep only essential technologies active. You can also revisit the details in our Cookie Notice.

10. Third-party links and services

This site may link to third-party websites, payment pages, or embedded services. Lucenne is not responsible for the privacy, security, or content practices of third parties, and your interactions with those services are governed by their own policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the site after an update becomes effective constitutes acceptance of the revised Privacy Policy.